Communicating & Resolving Conflict Effectively
By Foster Gamble
I applied what I had learned from practicing Aikido to my relations with myself and others and eventually became a conflict resolution facilitator for couples, families and schools as well as corporate teams. For fifteen years I led programs called Interaction Dynamics. Here is a link to a guidebook for that course for those who are interested. It is more effective with intensive coaching on the different concepts and skills, but you can still get some key distinctions from working on it yourself.
I have not lead communication workshops in many years, but for those interested in how to resolve conflict harmoniously, I have been impressed by the quality and effectiveness of Nonviolent Communication programs, initially created by Marshall Rosenberg. I recommend you check them out to improve your own communication skills and better your relations.